Question 1

Does one sheet equal one load?

Accepted Answer

One full sheet is the intended dose for one standard load. Large or heavily soiled loads may need two sheets. Follow the directions on your carton.

Question 2

Where does the sheet go?

Accepted Answer

Directly in the empty drum, before clothes, unless the approved directions say otherwise. Do not use the liquid detergent dispenser.

Question 3

Is SOLVI plastic free?

Accepted Answer

We do not make that claim. The current formula includes polyvinyl alcohol, a water soluble polymer. What we can say accurately: there is no bulky plastic jug, and we publish the full material story on our Ingredients page.

Question 4

Is it safe for sensitive skin?

Accepted Answer

We do not claim this for the current scented formula. Customers with known sensitivities should review the full ingredient list, available on every carton and on our Ingredients page.

Question 5

Which machines does SOLVI work in?

Accepted Answer

Follow your machine manual and garment care labels. Place the sheet in the empty drum and avoid overfilling the machine.

Question 6

How do subscriptions work?

Accepted Answer

Choose 4, 8, or 12 week delivery and save 15%. We send a reminder before each renewal. Skip, swap, pause, or cancel online before the order processes.

Question 7

How fast is shipping?

Accepted Answer

Orders typically leave our facility within 1 to 2 business days and arrive 3 to 7 business days after shipment. Free standard shipping on the Everyday Set and Stock-Up Set.

Question 8

What is the 60 Day SOLVI Promise?

Accepted Answer

Use SOLVI in your real routine. If it is not the simpler clean you expected, contact us within 60 days of delivery and we will make it right.

Question 9

Can I mix editions in a bundle?

Accepted Answer

Yes. The Everyday Set and Stock-Up Set let you mix Laser Cyan, Neon Aqua, and Purple UV. The Color Set includes one of each automatically.

Question 10

Are the sheets safe around kids?

Accepted Answer

Like all laundry products, keep SOLVI in its labeled packaging away from children and pets, and follow the label. Harmful if swallowed. If the product gets in eyes or is swallowed, rinse with water and contact a medical professional.

Question 11

How many sheets does my load need?

Accepted Answer

Small load up to 6.5 lb: 1 sheet. Full load 6.5 to 11 lb: 2 sheets. Large load over 11 lb: 3 sheets. Add a sheet for brand new or heavily dyed clothes like fresh jeans.

Question 12

Can I use SOLVI on silk or cashmere?

Accepted Answer

Use specialized care products for silk and cashmere. SOLVI is made for everyday fabrics.

Question 13

Can I hand wash with SOLVI?

Accepted Answer

Yes. Dissolve a sheet in a basin of water before adding your clothes, then wash as usual. Handy for travel and delicates rated for hand washing.

Question 14

Are there allergens I should know about?

Accepted Answer

SOLVI contains enzymes, and fragrance in scented editions. Customers with known sensitivities should review the full ingredient list on the carton and on our Ingredients page.

Before you press start.